Privacy Policy

PRIVACY POLICY

Last updated: September 24, 2025

Mate Global LLC ("Mate," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website matecoliving.com (the "Website"), sign up for our services, or interact with us in other ways.

1. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, date of birth, nationality.
• Contact Information: Email address, phone number, billing/shipping address.
• Payment Information: Credit card or other payment details (processed securely via third-party providers, never stored directly by us).
• Technical Data: IP address, browser type, device information, and cookies.
• Usage Data: Information on how you use our website, such as pages visited and interactions.
• Voluntary Information: Any details you provide by filling in forms, subscribing to newsletters, or corresponding with us via email or chat.

2. How We Collect Information

We collect personal information in the following ways:

• When you register, subscribe to our newsletter, or complete a booking form.
• When you make a purchase or payment.
• When you engage with us by email, phone, or live chat.
• Automatically, through cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage our services.
• To process transactions and deliver confirmations.
• To personalize your user experience and respond to inquiries.
• To send newsletters, promotional offers, or service updates (you may unsubscribe anytime).
• To analyze website performance and improve our services.
• To comply with legal obligations and prevent fraud.

4. How We Protect Your Information

• Your personal data is stored in secure networks and accessible only by authorized staff.
• Sensitive information (e.g., payment details) is encrypted via SSL (Secure Socket Layer) technology and processed through trusted payment providers.
• We perform regular malware scanning and security monitoring.

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyze usage, and deliver personalized content and ads. See our full Cookie Policy for details.

6. Third-Party Disclosure

• We do not sell, trade, or rent your personal information to outside parties.
• We may share limited data with trusted third parties who help us operate our website, conduct our business, or service you (e.g., payment processors, analytics providers, marketing tools).
• All third parties are contractually bound to keep your information confidential and use it only for agreed purposes.

7. International Data Transfers

Since Mate serves clients globally, your information may be transferred and processed outside your country of residence, including in the United States. We take steps to ensure adequate protection for such transfers.

8. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.
• Object to or restrict certain processing activities.
• Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at info@matecoliving.com.

9. Children's Privacy

We do not knowingly collect or market to children under 13 years of age (or 16 under EU law). If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Email & Communications (CAN-SPAM Compliance)

We collect your email address in order to:

• Send service confirmations and updates.
• Respond to inquiries.
• Send occasional marketing communications (only with consent).

To comply with CAN-SPAM, we agree to:

• Not use false or misleading subjects or email addresses.
• Identify messages as advertisements where applicable.
• Include our company's physical address.
• Allow you to unsubscribe easily from every email.

11. California Online Privacy Protection Act (CalOPPA)

In line with CalOPPA, we agree to:

• Allow users to visit our site anonymously.
• Provide a visible link to this Privacy Policy on our homepage.
• Notify users of changes on this page.
• Honor "Do Not Track" signals.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

• 📧 Email: info@matecoliving.com
• 🌐 Website: matecoliving.com